Can't change PSN account email address, can't contact support

Lw1

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Jan 7, 2025
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I no longer have access to the email I've signed up to PSN with, meaning I can't sign in to the account as it sends a verification email to that email address that I can't see.

I made a new email address to change my PSN account, but when changing the email address, I never got the verification email, meaning I couldn't verify the account or change the email address registered to PSN. I then created a PSN account with the new email address, but when I now try change my registered email to the new one it says there's already an account using that email address.

I've tried contacting support twice - the first time I was kicked out of a massive queue and the second time I wasn't even allowed to join a queue.

I can't change my email address and I can't contact support to escalate it.
 
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